The General Data Protection Regulation (GDPR), in force since May 25, 2018, defines the principles to be respected when collecting, processing and storing personal data. It also guarantees rights for the individuals concerned. Here you will find the list of data we collect, their uses and purposes, their retention period and how to access your rights regarding them.
1- Collection of personal data
In order to respond transparently to all legal and ethical requirements regarding data processing and protection, our site has been declared to the National Commission for Information Technology and Civil Liberties (CNIL) under number 1746914.
• Data provided by the customer
As part of our remote sales and advisory activities, our company collects the following personal data: last name, first name, company, address, email, landline phone, mobile phone, date of birth, banking details. This data is essential to the proper functioning of our business and also helps us improve our products and services.
When placing an order, the customer must verify all the information entered (products ordered, delivery address, billing address, phone number, etc.).
In the case of an order placed by phone, the customer must also verify the information upon receiving their order confirmation email (first and last name, delivery and billing addresses, phone number, order content, etc.). By placing an order on the site, you accept these general terms and conditions of sale.
If, after validating their order, the customer realizes that certain information needs to be modified, they can do so by contacting us as soon as possible by email at adv@origin96.42stores.com or by phone at 06 08 15 94 18 (Monday to Friday from 9am to 12pm and 1pm to 5pm).
The website https://origin96.42stores.com/ cannot be held responsible for any errors entered by the customer or the consequences in terms of delivery (delays, address errors, etc.), including orders placed by phone. Therefore, if delivery cannot take place due to a customer input error, the reshipping costs will be borne by the customer. In such a case, the customer waives any right to claim compensation for delivery delays.
We do not store the banking card details of our customers used when paying for orders placed directly on https://origin96.42stores.com/ or by phone.
The website https://origin96.42stores.com/ commits to never giving, renting or selling your information to third parties for advertising purposes without having first obtained your consent.
• Right of access, rectification and deletion
In accordance with the French Data Protection Act of January 6, 1978 as amended by law n°2004-810 of August 6, 2004, you have the right to access, rectify and delete personal data concerning you.
You may object free of charge to the collection and processing of your data by https://origin96.42stores.com/. You also have the right to object to your data being used for prospecting purposes, particularly commercial ones, under this law.
To exercise these rights, please write to us at the following address:
Volx Climbing
557 Impasse Les Saillants
69380 - Chessy Les Mines
• Data retention period
The data collected is retained until the purpose of its processing is fulfilled. Customer data is retained for 5 years after the last purchase. The contact details of a prospect who does not respond to any solicitation for 3 years are deleted.
• Automatically collected data
When you visit our site, we automatically collect non-personal technical data about the computer you use to access our services (type, connection settings, operating system, IP address, visit duration, referral and exit page URLs, etc.) using cookies. A cookie does not allow us to identify you directly, but is used to record information related to your browsing on the Site.
There are several types of cookies that allow us to improve the quality of our site:
- by saving your preferences (quick login to your account, saved cart, etc.)
- by conducting analyses (traffic, audience measurements, etc.)
- by showing you advertisements tailored to your interests or by limiting repetition. For the latter, their installation requires your consent via a message upon your arrival on the site.
You have control over these cookies and can delete them from your device in your browser settings. Blocking cookies may cause difficulty in using the website.
Our site also uses Google Analytics and Google Adwords services. The use of these services is subject to Google's privacy rules and general terms and conditions.
2- Data security
We have implemented protective measures to ensure the security and integrity of personal data. Access to this data is restricted to employees authorised to access your data by virtue of their role.
To ensure secure HTTPS browsing and data protection, our domain name https://origin96.42stores.com/ is SSL certified. Our entire site is secured, as is all the data collected on it.
3- Processing of personal data
By collecting this data, https://origin96.42stores.com/ is able to carry out the following processing:
- Management of customer accounts, carts, orders and invoices.
- Management of deliveries and order tracking
- Management of our customer service: contact by email, mail or phone
- Improvement of the site https://origin96.42stores.com/
- Informing about news and updates
- Providing personalised advertising content
- Personalisation of the customer experience
- Improvement of our customer service
- Collection of reviews
- Administration of contests, promotional offers or surveys
4- Data recipients
We may share your personal data with suppliers or service providers that Origin96 uses to process your request. These parties are contractually bound to respect the confidentiality and security of the data they may receive.
For more information regarding the use and protection of your data, please contact our data protection officer at adv@origin96.42stores.com